Returns Policy
Last updated: January 8, 2026
Eligibility
Due to the consumable nature of our gummy products, all sales are final once shipped.
We do not accept returns, exchanges, or refunds for opened or used products.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery.
To submit a claim, email:
Please include:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
Failure to report within 48 hours may result in denial of the claim.
Refund APPROVAL
Approved claims may qualify for:
- A replacement product, or
- A refund to the original payment method
Refunds, if approved, will exclude original shipping charges unless required by law.
All decisions regarding refunds or replacements are made at our sole discretion.
Non-Returnable Items
For safety and quality control reasons, we do not accept returns of:
- Opened products
- Used products
- Products returned without prior authorization
Chargeback Policy
Unauthorized chargebacks or payment disputes may void refund eligibility and may result in refusal of future service.
Shipping Responsibility
We are not responsible for:
- Delays caused by shipping carriers
- Incorrect addresses provided by the customer
- Delivery issues after confirmed carrier delivery
Risk of loss transfers upon confirmed delivery.
Contact
For all return-related inquiries, contact:
Yumzy
8 The Green, Dover, DE 19901, United States
Email: [email protected]